Working on an event with Billie Jean King years ago, she planted the seeds that became The Rock Star Principles of Success. "Everyone wants to be a champion. Not everyone wants to do the work it takes to be a champion." I remember that statement...

The best customer service lessons come from your own experiences. It is the second week of a working vacation aboard the Wind Spirit and my favorite thing on board is a warm coffee mug. Something so simple starts every day with a smile. It doesn't...

The dining room host asked, "A friendly table?" - meaning do you want to sit alone at dinner or with strangers. It is much more efficient for the restaurant and gives strangers a chance to meet, talk, and share. Do this at a conference, start...

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