The best customer service lessons come from your own experiences. It is the second week of a working vacation aboard the Wind Spirit and my favorite thing on board is a warm coffee mug. Something so simple starts every day with a smile. It doesn't...

The dining room host asked, "A friendly table?" - meaning do you want to sit alone at dinner or with strangers. It is much more efficient for the restaurant and gives strangers a chance to meet, talk, and share. Do this at a conference, start...

If you use Apple FaceTime, keep an eye out for an update coming soon that addresses a security flaw discovered by a teen gamer. Easy to replicate, someone can listen in on your conversation, even access your front facing camera - all without you ever...

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