As we sail into Mo’orea, French Polynesia, I watch the sun come up with many of my fellow passengers. ALL over the age of 50. Not only a great sunrise, but also an incredibly diverse group of highly talented and trained people that, if they wanted,...
Working on an event with Billie Jean King years ago, she planted the seeds that became The Rock Star Principles of Success. "Everyone wants to be a champion. Not everyone wants to do the work it takes to be a champion." I remember that statement...
The best customer service lessons come from your own experiences. It is the second week of a working vacation aboard the Wind Spirit and my favorite thing on board is a warm coffee mug. Something so simple starts every day with a smile. It doesn't...
