Everyone Answers Customers

There are many variables that come together to make a successful company.

At the SXSW trade show last week, I stopped by the 1Password booth to tell them how much I love their product for keeping my passwords safe and organized.

After chatting for a bit, I found one more reason to love this company. Everyone at the company answers service emails. Every. Single. Person.

And yes, that includes the CEO.

To understand the issues your customers have, you must listen. I know that 1Password cares because even their CEO is listening to me, their customer.

— Page, Tipster in Training

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